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Information on Insurance and Our Financial Policy

Dental Insurance Information

At Nuera Dental Center, we make every effort to provide you with the finest care and the most convenient financial options. To accomplish this we work hand-in-hand with you to maximize your insurance reimbursement for covered procedures. If you have any problems or questions, please ask our staff. We are well informed and up-to-date. We can be reached by phone at 403-228-3088.

Accepting Dental Insurance

Most dental insurance plans are accepted at our office. It is your responsibility to know your dental coverage, including its limitations and deductibles so that you can be prepared to pay your share on the day services are rendered.

Most dental plans allow Assignment of Benefits or Direct Billing. As a service to our patients, our office will submit dental claims to the insurance carrier. Our policy is to submit all insurance claims electronically on a daily basis. We offer electronic submission (EDI) to expedite the claim process. Any balance not paid by the insurance company is the responsibility of the patient. Payment is required at the time of service.

If EDI submissions returned as a claim acknowledgement only, the insurance company will remit payment directly to us. If there is a balance owing, we will charge the Credit Card on file you provide, and send you the receipt.

However, there are some dental plans that do not allow Direct Billing or are Non-Assignment of Benefits. This means that they will only pay you, the patient, directly and not the dental office. If your plan is non-assignment, you must pay for your treatment in full, on the day of service. Your plan should pay you within 2 to 3 business days, either by direct deposit into your bank account or by cheque.

Predeterminations for Dental Insurance

When major treatment (e.g. bridges, crowns, dentures, veneers) is planned, we will send a pre-determination to the insurance carrier(s) involved. In some cases, the response is sent to the insured member within 2 to 4 weeks. Please notify us when you have received your pre-determination so that we can help you book the necessary appointments and expedite your treatment.

Please call if you have any questions or concerns regarding your initial visit.

Please bring your insurance information with you to the consultation so that we can expedite reimbursement.

Financial Policy

Dental Patient Billing

For your convenience we welcome your choice of payment including Visa, MasterCard, and Debit (Interac). We deliver quality dental care at reasonable costs to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact us at 403-228-3088. Many times, a simple telephone call will clear any misunderstandings.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.

Our Testimonials

Friendly Staff

“Very nice staff, always smiling! 10/10 would recommend.”

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